Aubrey Ocampo.
Open to Customer Success & Key Account roles

Clients stay when someone truly manages the account.

I'm Aubrey — an Account Officer in the healthcare industry, handling corporate clients from onboarding through renewal. My job is simple to say and hard to do: keep clients informed, healthy, and renewed.

Work with me Download resume ↓

Laguna, Philippines · Hybrid or remote

Profile

Retention is a relationship, not a transaction

Since 2022 I've served as the primary point of contact for corporate healthcare accounts at Asalus Corporation (Intellicare), one of the Philippines' leading HMOs. I run utilization reviews that show clients where their money goes, catch issues before they become escalations, and negotiate renewals that both sides are happy to sign. Before that, I spent three years in HR and sales administration — which means I understand the people on the other side of every benefits conversation.

6+ yearsprofessional experience across healthcare, manufacturing, and FMCG
3+ yearsmanaging corporate client accounts end-to-end at Intellicare
Full cycleonboarding, utilization reviews, escalations, and renewal negotiation

Experience

Where I've worked

A path that runs from HR into account management — so I know both how benefits are bought and how they're used.

Current
Jul 2022 — Present

Account Officer

Asalus Corporation — Intellicare

  • Primary point of contact for corporate clients, ensuring open and effective communication
  • Perform utilization reviews that help clients understand healthcare usage and find cost savings
  • Monitor account health and resolve issues before they need escalation
  • Lead the renewal process end-to-end, negotiating terms that keep clients satisfied and retained
Nov 2021 — Aug 2022

HR Recruitment Officer

Ionics EMS Inc.

  • Sourced applicants, ran initial interviews, and processed requirements through to job offer
  • Led employment contract discussions with newly hired employees
  • Coordinated orientation schedules and 201-file completion with internal teams
Feb 2020 — Mar 2020

Sales Admin Specialist

Monde Nissin Corp

  • Supported the sales division with billing coordination and report monitoring
  • Checked data accuracy across orders and invoices; maintained customer records
Oct 2019 — Feb 2020

HR Staff

Monde Nissin Corp

  • Ran benefit enrollment and compensation documentation for new employees
  • Point person for onboarding — workstations, accounts, and every new-hire question

Skills

What I bring to an account

Everything below is practiced daily on live corporate accounts — not just listed.

Account & Client Management

Key account managementRetention & renewals Contract negotiationAccount health monitoring Escalation management

Customer Success

Client onboardingUtilization & cost analysis Business reportingGrowth opportunities Client satisfaction

Tools

CRM softwareMS Excel MS PowerPointMS Word HRIS

Ways of working

Client communicationPresentation NegotiationStakeholder coordination Time management

Education

Education

BS Business Administration, Major in Human Resource Development Management

Polytechnic University of the Philippines · April 2019

Beyond work

Off the clock

Travel and staying active keep me energized — and comfortable anywhere, with anyone. A few favorites from recent adventures.

Standing beneath a jungle waterfall Training at the gym Riding an ATV through a jungle trail Visiting Taipei 101 At the Universal Studios Singapore globe

Contact

Let's talk about your accounts

I'm open to Customer Success Manager and Key Account Manager opportunities — hybrid or remote.

aubreyzairene@gmail.com +63 975 253 8479 Download resume ↓

City of Cabuyao, Laguna, Philippines